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Work-Life Balance

Job Security

Income Potential

Work Culture

Importance of Education


Profile Details
Name – Gurleen Saha
Profession – Customer Care
Designation – Senior Customer Executive
Age – 35
CityNew Delhi
Work Experience (Years) – 12

Under-Graduation – BA, Indraprastha University

Professional Qualification – Diploma in German, Proficiency course in MS Excel

Please give us a summary of your Career.

My first job was an average first job at a call center. With just graduation in my hand and no interest in studying any further, I jumped right into the work field. I worked as a tele-caller in Concentrix for 2 years. Since they allow internal job posting, I got promoted onto computer work. Worked for 5 years there and earned enough to think of a startup but seeing the risk level I did not pursue it. I started working in Wipro as a Senior Customer Executive which included responsibilities like seeing what my team is going and taking weekly reports of the work progress. I changed a lot of jobs in between just to find where my mind settles.

Please describe your current Job Responsibilities.

On a daily basis, I take up previous day’s paperwork to the Head Manager, report the human resource team if there is any vacancy or more workforce requirement. I take reports from the assistant and get to work on them. And I also have to look after the progress reports or even visit the required department for supervision and keep proper management and check on work ethics. I try to provide a good work environment as it is necessary for the completion of given tasks.

Average Income for a Customer Executive in this Profession in the current scenario

Starting out/Fresher – 2-5 Lakhs Per Annum
5 Years of Experience – 2-5 Lakhs Per Annum
10 Years of Experience – 5-10 Lakhs Per Annum
15 Years of Experience – 10-20 Lakhs Per Annum
20 or more Years of Experience – 20-40 Lakhs Per Annum
How do you rate the Income Potential in your career?
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Work-Life Balance

On an average, how many hours do you work per day?
7-9 hours
On an average, how many days in a week do you work?
6 days
How often are you required to work in night-shift?
Does your work require you to travel?
Does your work require you to relocate to different town/cities?
How would you consider the job security for a Customer Executive?
Would you consider being a Customer Executive Risky?

Overall, how would you rate Work-Life Balance for a Customer Executive?
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Overall, how would you rate Job Stability for a Customer Executive?
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What are the different ways of entering as a Customer Executive?

Graduation in any field is required to enter the field.


How would you rate Stress-Level in your Profession?
How would you rate your office/work infrastructure?
How would you describe your co-workers?
Generally speaking, your work is
Office Work
Overall, how would you rate Work-Culture in your Profession?
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Importance of Education in Your Profession

Would you say that Education from top School/College plays a major role in the success in this Profession?
What level of Education is sufficient to be successful in this Profession?
Would you say that Studious students are generally successful in this Profession?
Good grades do not guarantee success, it rather depends on the experience and efforts one puts in their career.
How would you consider the Cost of Education post 12th?
Overall, how would you rate the role of Education in your Profession?
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According to you, what kind of person is likely to be Happy & Successful in your Profession?

First Personality Trait – Energized by people, enjoy a variety of tasks and good at multitasking
Second Personality Trait – Focus on possibilities and value innovation to come up with creative solutions to problems
Third Personality Trait – Prefer to make decisions by being sensitive and cooperative to others feelings
Fourth Personality Trait – Prefer to keep flexible plan and keep options open
Fifth Personality Trait – Prefer to seek new experiences and create new things
Sixth Personality Trait – Prefer to be easy-going and flexible with life
Seventh Personality Trait – Prefer to be cooperative and compassionate
Eighth Personality Trait – His/Her Family and Friends agree that S/he get easily stressed out, angry and irritated
Please provide details

One has to fully devoted to work in the initial years of the profession since it is a very competitive and fast paced environment.

What are some of the positives, which would encourage someone to join your Profession?

It is the most sought career for youngsters nowadays since it avails easy money with minimum commitment. If flexible timing can be managed by you, then this profession is for you. The chances of international postings are high if you gradually increase experience or learn different languages since it is a customer bound service. Short term courses can cause wonders in this profession, whether it is a language course or diploma in management or other communication-based courses.

What are some of the negatives that you would want someone to be aware of when considering a career in your Profession?

If you think it is as easy as it sounds, that is not the case. The only way to grow up in this career is by constantly increasing skills. It is very stressful, the workload is mostly heavy and the pay may seem less. In the initial years, the pay is low since this profession is all about experience and skills. Your co-workers are highly competitive and may always try to bring you down, which can disrupt the general working environment of the office.

Recognition in your Profession

What is your family’s view of your Profession?
My Family is Neutral
What is Friends’ view of your Profession?
My Friends are Impressed
What is Society’s view of your Profession?
Society is Neutral
Overall, how would you rate the Recognition aspect of your Profession?
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General Information of your Profession/Business

What kind of family’s financial background can maximize success in this profession?
It Doesn’t Matter
What is the ease of starting own business in this field?
Very Easy
How easy is it to move to a different country in this profession?
Very Easy
Now you have several years of work experience and you have seen professions of others. If you are taken back to 10th/12th class and allowed to pick a profession, then which profession will you pick and why?

I would like to venture onto other hospitality services like hotel management or maybe even own a restaurant.