Insights

  1. The biggest challenge in this job is dealing with customers. Many of them become violent. It becomes really difficult to handle rowdy customers.
  2. The best part of this job is that I am always surrounded by cars. I like to get into technical aspects of repairing the cars.
  3. In case you don’t get into a good college, don’t be stupid enough to go to an underrated college as then your degree would have no value and you risk being unemployed. We are already experiencing very high unemployment among engineers.
  4. Work-life balance in this job is fantastic. Work culture is great and co-workers are friendly.

Personal Details

Name — Mohit Chaudhary

Profession — Service Manager at Mahindra (Mechanical engineer)

Age — 29 years

Gender — Male

Industry — Automobiles

City — Greater Noida

Where have you been born and raised?

I was born and raised in Bulandshahr. My family is in politics, especially my father. Mother is a homemaker. I have one sister.

Who had the most influence on you and how?

My mother was the most influential person in my life. From my studies to my personal growth, she ensured everything went right in my upbringing.

Please give a summary of your career as a mechanical engineer.

After my 12th, I pursued B.Tech. in Mechanical engineering. I then had a 6 months training in Maruti, Gurgaon. After that, I started working as a Service Adviser in Mahindra Service Centre and stayed so for 4 years. Then I became Service manager and continue to be for the last 2 years.

Which institutes are best for the training/education of engineering?

I completed my B.Tech. from IP college of Bulandshahr. So I highly recommend it. Except that, there are many options like IITs and NITs which provide first-class education and training to aspiring engineers. IIT Kharagpur is famous for mechanical engineering.

What are the costs associated with the training/education of engineering?

Cost of engineering education is expensive in private colleges. It cost me around 2 lakhs INR per year in the 4 years course. Thus, the cost is about 8 lakhs INR for the whole course.

What are the typical entry-level jobs in this profession?

You have to be a PCM (Physics, Chemistry & Maths) student in your 12th to be eligible for the engineering education. The decision is thus made when one has given tenth boards.

After that, you’ve two options — Diploma in engineering or B.Tech. The eligibility for applying for Diploma, which is a 3-year course, 10th. While for BTech, it is 12th boards.

One then appears for various entrance exams like JEE, State-wise CETs, Institute-wise CETs etc.

B.Tech. is 4 years academic program divided into 8 semesters, with each semester lasting for a period of 6 months. It consists of internal tests, external exams, vivas, project work and industrial training sessions.

After course completion, you may take up a job or go for higher studies. Higher education courses include — M.E. or M.Tech., M.Sc., MBA, PG Diploma programs etc. Generally people interested in teaching and research work go for higher education.

After B.Tech. in Mechanical Engineering, one can get placement in any of the several manufacturing and automobile companies. Usually, you need to undergo training. In my case, I got 6 months training in Maruti, Gurgaon before getting a job in Mahindra.

What is the range of remuneration one can expect as a mechanical engineer in your line of career & industry?

It varies from company to company and position to position. I’d like to mention average salary in my line of work.

Starting out — 4 lakhs INR per annum

5 years’ experience — 9 lakhs INR per annum

10 years’ experience — 12 lakhs INR per annum

15 years’ experience — 18 lakhs INR per annum

20+ years’ experience — 25 lakhs INR per annum

Please describe your work as a mechanical engineer.

The work differs according to the role/designation one has been placed in.

As a service adviser, my most important duty was customer service. The work was to advise customers at car service centers about the maintenance and service work of their vehicles.

It involved handling their concerns and their requirements and then preparing work orders that described the problem, the potential fixes needed, the time it will take to complete the repair and the estimated cost, broken down by labor and parts.
For customers who couldn’t afford or did not want the recommended repairs, I offered alternatives and explained the consequences of those options.
Finally, I used to handle any complaints the customer might have and made sure s/he is satisfied with the service.

Now, as service manager, my work involves managing Service Advisors and handling critical customer complaints. I make sure that the needs of all of our customers are being satisfied. The aim is to provide excellent customer service and to promote this idea throughout the organization.

I work from 10 AM to usually 5 PM. Thus, I work for at least 7 hours (sometimes 9 hours during busy days) for 6 days a week. I get Sunday as a holiday.

What are some of the positives which would encourage someone to consider mechanical engineer as a profession?

  1. The foremost benefit of this job is the amazing work-life balance. My profession gives me enough time to relax and spend time with my family.
  2. The work environment is comfortable, and the work-culture is pretty great too. The people are friendly and cooperative.
  3. As the car can develop any kind of fault, therefore, it is an intellectually challenging career and you never risk getting bored.
  4. Salary is good, and chances of promotion are high if you do your work efficiently.
  5. Though mine is a private organization, still, I have good job security as private companies value efficient and hard-workers.
  6. There are other perks like paid holidays, free medical insurance and substantial PF, which would ensure my pension once I retire from the job.

What are some of the challenges that you would want someone to be aware of when considering mechanical engineer as a profession?

  1. For me, the only challenge is dealing with the clients. Some of them are rowdy and can cause a lot of chaos. Dissatisfied clients often tend to act rudely and even turn violent. It’s not easy to make them understand and settle things down. That requires great convincing skills and lot of patience.
  2. Engineers, in general, across the country are experiencing very few ‘good’ job opportunities. This is happening as we have a higher number of engineers graduating each year. Getting a good job in a good company is very difficult.
  3. Though I am fortunate that I work in an office setting. However, there are many mechanical engineers who have to work in very tough conditions, which lead to stress.

What are the relevant skills/technologies/trends that are commanding a premium in your job profile?

One must have communication skills, problem-solving skills, ability to resolve technical issues, in-depth technical knowledge, convincing power, computer operating skills etc.

What kind of a person would be happy as a mechanical engineer?

An extrovert person who has a passion for cars and the technology associated with it along with a very extrovert attitude would be really happy in this profession. They should have a technical mindset.

Given another choice, what would you do differently as far as your professional selections are concerned?

Well, though I’ve no plans to leave this job and do something else, my family background of politics makes me wonder if I would someday enter politics.

What would be your advice to students or professionals who are just starting their journey on a path like yours?

I’d only like to tell them that the engineering studies aren’t difficult at all. The real challenge starts when you get a job. It’s not easy to get proper success in this profession without uncountable hard work. It would take a lot of effort to progress in the job.

Pursue engineering from a very good college. In case you don’t get into a good college, don’t be stupid enough to go to an underrated college as then your degree would have no value and you risk being unemployed.

If you liked this article, you may also like to check out our conversation with Mr. Niraj Gupta (Engineering Assistant at Adisseo Animal Nutrition).